Privacy policy

Last updated 1 October 2026.

We keep only what we need to guide your child, we never sell it, and you can ask us to delete it at any time.

This policy explains how [Registered business name] ("School2Success", "we") handles personal data under India's Digital Personal Data Protection Act, 2023 and other applicable law.

What we collect

• About the parent: email address and mobile number (to sign you in and reach you).
• About the child: first name, class, quiz answers and results, reflections, questions, try-the-job story endings, session attendance and progress through episodes and the route.
• Payments: plan, amount and date. Card and UPI details are handled by Razorpay; we never see or store them.
• Technical: basic device and error information to keep the app working.

Children

A parent or guardian gives consent before we record anything about a child, and can withdraw it at any time. Guides talk to families only inside the app, where parents can see every message. We do not show ads or track children for advertising.

Why we use it

• To show quiz results and match your child with a suitable guide.
• To provide episodes, sessions, answers, reports and the route.
• To contact you about your plan, sessions and your child's progress.
• To handle payments, refunds and legal obligations.

Who can see it

• Your family, on your own account.
• Your child's guide (and a covering guide when yours is away), for your family only.
• A small admin team, to fix problems. Our sales team sees only the child's first name, class, top career area and your contact details.
• Service providers that run parts of the service for us, bound to use data only for that purpose: Supabase (database and sign-in), Cloudflare (website), Bunny.net (video), Razorpay (payments), Google (email), and Meta (WhatsApp, if you choose to be contacted there).

We never sell or rent personal data.

How long we keep it

While your account is active. If you ask us to delete your data, we erase it within 30 days. We keep payment records, without personal details, for as long as Indian tax law requires.

Your rights

• Get a summary or copy of the data we hold about your family.
• Correct anything that is wrong.
• Withdraw consent and have your data erased.
• Raise a grievance with us, and if unresolved, with the Data Protection Board of India.

Use the app (Account → Privacy and your data) or contact us. We reply within 7 days.

Security

Data is encrypted in transit, access is limited by role, every staff change is logged, and staff accounts sign out automatically after inactivity. No system is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.

Grievance officer

[Name], [email], [phone].

Changes

We'll post updates here and tell you in the app about important changes.