Cancellations and refunds

Last updated 1 October 2026.

If School2Success isn't right for your family, tell us early and we'll refund you.

Full refund within 7 days

Ask within 7 days of payment and we refund the full amount, as long as your family hasn't attended a session with a guide yet. [Decide: add a limit on episodes watched?]

After 7 days

We don't refund after 7 days or once a session has taken place, because your guide has started working with your child. If something has gone wrong on our side, write to us and we'll put it right.

Charged twice or paid but locked

If you're charged twice for the same plan, we refund the extra payment in full. If you paid and your plan didn't unlock, we fix it the same working day.

Upgrades

When you move from Silver to Gold, you pay only the difference, so there is nothing to refund.

How to ask

In the app: Account → Payments and receipts → Message us about a payment. Or contact us with the payment date.

How refunds are paid

Refunds go back to the original payment method through Razorpay. Banks usually take 5 to 7 working days to show them.

[Confirm this policy with Sagar before publishing. Razorpay reviews this page when activating live payments.]